Richie Terms of Use

1. Agreement and operator

These Terms of Use (“Terms”) form a binding agreement between you and Mega Fortuna Teknoloji ve Yazılım Anonim Şirketi (“Mega Fortuna”, “we”, “us” or “our”), which operates the Richie mobile application and related websites, game and offer discovery, surveys, loyalty and reward features (together, “Richie” or the “Services”). By creating an account, selecting an acceptance control or using the Services, you accept these Terms and acknowledge the Richie Privacy Policy. If you do not agree, do not use the Services.

Address: Odunluk Mah. Akpınar (180) Cad., Green White Plaza, No. 5/25, Bursa, Türkiye · Support: [email protected]. App-store or campaign-specific terms may supplement these Terms. If they conflict, the more specific terms govern that feature to the extent permitted by law.

1A. Corporate website and business enquiries

These Terms also govern access to and use of the Mega Fortuna corporate website, business materials, contact forms and related informational pages. You may use them only for lawful business and informational purposes.

Website content is provided for general information only. It does not create a partnership, service agreement, data processing agreement, insertion order, agency relationship, employment relationship or binding commercial commitment unless a separate written agreement is signed by authorised representatives. Product descriptions, ecosystem diagrams, performance references, partner categories and roadmap statements may change and do not guarantee availability, revenue, campaign results, user quality, return on ad spend or any business outcome.

If you submit information through a form or communication channel, you represent that it is accurate and that you are authorised to provide it. We may use it to respond, evaluate opportunities and manage the business relationship. Do not submit confidential information, personal data, campaign data, source code, credentials or regulated information unless an appropriate written agreement is in place.

You must not interfere with website operation, attempt unauthorised access, scrape at abusive scale, probe security controls, introduce malicious code, misuse forms, misrepresent affiliation, send spam, infringe rights, extract data at unreasonable scale, build a competing dataset through automated extraction or otherwise violate applicable law or third-party rights.

Separate product, platform, publisher, advertiser, enterprise, data-processing, insertion-order or other commercial agreements may apply to specific Mega Fortuna products or services. A separately signed written agreement controls for the services it covers. Linked group products, publisher or advertiser services, enterprise solutions, analytics and attribution providers, app stores, partner websites and other third-party services remain subject to their own terms and policies; Mega Fortuna is not responsible for their independent content, availability, decisions, acts or omissions except where a separate agreement or mandatory law provides otherwise.

2. Eligibility

You must be at least 18, have legal capacity to contract and use the Services only where legally available. You must not use the Services if prohibited by applicable law, sanctions, an earlier account restriction or a campaign’s eligibility rules. We may request reasonable age, identity, location or eligibility verification.

3. Account

One personal account per person unless we approve otherwise.
Provide accurate, current information and keep credentials secure.
Do not sell, share, transfer or permit another person to use your account.
Tell us promptly about suspected unauthorised access.
You are responsible for activity on your account except to the extent caused by our breach or prohibited by law.

4. How the Services work

The Services may recommend third-party games, offers, advertisements or surveys. Eligibility, availability, reward value, time limits, quotas and completion criteria may vary by user, country, device, campaign and partner. Starting, installing or viewing an offer does not guarantee eligibility or a reward.

A qualifying action is complete only when the applicable partner and our systems receive and validate the required event. Tracking can fail because of device settings, consent choices, VPN/proxy use, ad-blocking, reinstalling, switching devices/accounts, prior installation, late completion or partner rules. We will review a properly supported missing-reward claim but cannot promise credit where completion cannot reasonably be verified.

4A. Active playtime

“Active playtime” means time during which you actively interact with a participating game, including navigating game menus, participating in matches or missions, making in-game decisions and other gameplay requiring user input. Merely leaving a game open, running it in the background or using automated input does not count as active playtime.

Idle time: extended periods without genuine interaction are excluded and may be reviewed.
Advertisements: time spent watching advertisements inside a game does not count as active playtime unless an offer expressly states otherwise.
Validation: recorded playtime and milestones remain subject to technical validation, partner confirmation and fraud checks.

4B. Richie+ features

Ad Free: this feature applies only to advertisements shown by the Richie platform. It does not remove advertising displayed inside third-party games.
Instant Payout: requests may be reviewed where the amount earned or redeemed within seven days exceeds our security threshold. An instant payout may take up to 72 hours while security and eligibility checks are completed.
Cashback and Earn More Coins: applicable amounts, eligibility, limits and availability are displayed in the Services and may vary by campaign, country, user segment and time.

5. Points, balances and rewards

Points or balances are limited contractual loyalty records, not money, deposits, stored value, securities or property, and earn no interest.
They have no value outside the redemption methods we make available and cannot be transferred, sold, inherited or combined unless expressly allowed.
Pending rewards may be held during validation. We may correct, reverse or cancel duplicate, erroneous, refunded, chargeback-related, ineligible or fraud-associated credits.
Reward catalogue, thresholds, exchange rates, availability, delivery method and processing time may change prospectively. We will not retroactively remove valid earned value except as permitted here or required by law.
We may require identity, phone, device, tax, payment-account or selfie/video verification before redemption. Any biometric processing must be separately disclosed and lawfully enabled.
You are responsible for taxes and reporting obligations associated with rewards.

5A. Reward requests and expiry

A reward request must be submitted through the email address registered to the Richie account. A request made with another email address may be rejected until ownership is verified.
Unless a different period is clearly displayed for a particular reward, a delivered or made-available reward must be claimed within 14 days of our delivery or availability notice. An unclaimed reward expires after that period unless mandatory law requires otherwise.
Rewards cannot be redeemed for cash, resold, exchanged or refunded unless we expressly offer a cash option or applicable law requires it.
Rewards can be redeemed only in countries and through merchants or fulfilment methods where they are available.
We are not responsible for a reward lost, stolen or rendered unusable after valid delivery, except where caused by our negligence, wilful misconduct or a responsibility that cannot legally be excluded.

5B. Inactivity and Coins

We may apply an inactivity or expiry period to Coins only where the applicable period and consequences are clearly disclosed before expiry and permitted by law. We will not expire Coins under an undisclosed inactivity rule. Any legally required notice or exception will apply.

5C. Purchases and subscriptions

We may offer paid features or subscriptions through Google Play or another authorised payment provider. The price, billing period, trial terms and included features are shown before purchase. Subscriptions renew automatically only where this is disclosed at purchase and remain cancellable through the applicable store or account settings. Cancellation stops future renewal but does not normally refund the current billing period. Refunds, statutory withdrawal rights and billing disputes are handled under the applicable store rules and mandatory consumer law. We do not require payment for a reward unless the relevant offer clearly discloses the purchase requirement before participation.

6. Offers, surveys and third parties

Third-party games, offerwalls, surveys, advertisers, app stores and reward providers have their own terms, privacy policies and eligibility decisions. Review them before participating. We do not control their content, products, availability or independent processing. Nothing in these Terms excludes responsibility that cannot legally be excluded, and we remain responsible for our own obligations to you.

Do not make a purchase solely to obtain a reward unless the offer expressly requires and clearly states it. Purchase, subscription, cancellation and refund terms are set by the relevant merchant/store. A refund or chargeback may invalidate the related reward.

6A. Referrals, contests and campaigns

We may offer referral programs, contests, sweepstakes or promotional campaigns. Each program may have additional rules covering eligibility, duration, qualifying actions, limits and rewards. Those specific rules form part of these Terms for that program. Referral credit is awarded only after the invited user and qualifying activity are validated. Self-referrals, duplicate accounts, misleading invitations and automated or bulk referrals are prohibited.

Where a campaign proposes to use a winner’s name, image, voice or testimonial for publicity, we will provide the applicable publicity terms and obtain any consent required by law. Refusing optional publicity does not affect an awarded prize unless publicity participation was clearly disclosed as an eligibility condition before entry and is lawful.

7. Fair use and prohibited conduct

You must participate personally, honestly and in good faith. You must not:

create multiple accounts; impersonate another person; falsify age, identity, location, device or demographic details;
use bots, scripts, macros, emulators, click farms, automation or tampered devices/apps;
use VPNs, proxies, GPS spoofing, identifier resets or other means to evade eligibility, attribution, country or fraud controls;
repeat an offer contrary to its terms, manipulate tracking/postbacks, fabricate evidence or exploit an error;
interfere with security, reverse engineer except where law permits, probe systems without written authorisation, introduce malware or overload the Services;
harass others, submit unlawful content, infringe rights, sell rewards/accounts or use the Services commercially without permission.

7A. Devices, software and network rules

One account: each person may use only one Richie account. Accounts may not be transferred or sold.
Device controls: We may designate or limit an account to a primary device where this security control is enabled. A legitimate user may contact support to request review of an incorrect restriction or a device change.
Emulators and automation: emulators, autoclickers, bots, macros and software used to falsify playtime, activity or device data are prohibited.
Modified devices and games: rooted devices, game-modification tools or software used to bypass paid content or security controls may be restricted where they create a security, attribution or fraud risk.
Disposable email: temporary or disposable email services may not be used to evade account or reward verification.
VPN and proxy misuse: VPNs, proxies and deceptive network methods may not be used to falsify country, eligibility, activity or revenue.
Shared networks: use of a legitimate shared network is not by itself a breach. Users may contact support if an account is incorrectly restricted.

8. Reviews, restrictions and appeals

We may delay a reward, limit a feature or temporarily restrict an account while reasonably investigating suspected fraud, security risk, legal non-compliance or breach. We will use proportionate measures and, where legally and operationally possible, tell you the reason and allow you to provide information.

We may suspend or terminate an account for a material or repeated breach, verified fraud, legal requirement or threat to users or systems. A decision affecting earned rewards must be evidence-based; undisputed valid rewards will not be forfeited merely because an account is closed. You may appeal to [email protected]. We may withhold details that would compromise fraud controls or violate law.

8A. Missing reward claims

To investigate a missing reward, support may request the offer name, date and time, game or app, milestone reached, device details and non-sensitive screenshots or purchase evidence. Do not send passwords, full payment-card details or authentication tokens. A screenshot, store receipt or visible game milestone does not by itself establish entitlement where the offer’s attribution or completion conditions were not met. We will assess available platform records and partner confirmation and communicate the outcome.

9. User content and feedback

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display it only as needed to operate, secure and improve the Services. You represent that you have the necessary rights. Feedback may be used without restriction or compensation, but we will handle personal data under the Privacy Policy.

10. Intellectual property

The Services, software, designs, marks, content and documentation are owned by us or our licensors. We grant you a personal, limited, revocable, non-exclusive, non-transferable licence to use the Services in accordance with these Terms. No other rights are granted.

11. Changes and availability

We may modify or discontinue features for security, legal, technical or business reasons. We will not retroactively reduce a valid earned reward solely because a feature or reward rate changes. For material adverse changes, we provide reasonable advance notice where practicable and preserve mandatory consumer rights. We update these Terms prospectively, identify the effective date and request renewed acceptance when required. Continued use is not treated as acceptance where law requires an affirmative act.

12. Disclaimers

The Services are provided “as is” and “as available” to the extent permitted by law. We do not guarantee uninterrupted operation, a minimum number of offers, eligibility, specific earnings, third-party availability or that every third-party tracking event will be error-free. Statutory consumer guarantees and rights remain unaffected.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, goodwill or data, arising from the Services. We remain responsible for valid reward obligations and for liability that cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct, or death or personal injury caused by negligence. Nothing limits your mandatory consumer rights.

14. Indemnity

Where permitted by law, you will compensate us for third-party claims and reasonable costs caused by your unlawful use, fraud, infringement or material breach. This does not apply to ordinary consumer use or loss caused by us.

15. Privacy

Our Privacy Policy explains data collection, full-IP sharing, offerwall/ad partners, retention, international transfers and your rights. Platform permissions and advertising consent are handled separately from acceptance of these Terms where law requires.

16. Ending your account

You may stop using the Services and request account deletion through account settings or by contacting support. Before deletion, redeem any valid eligible balance where possible. Deletion, retention and legal exceptions are described in the Privacy Policy. Sections that by nature should survive—ownership, resolved transactions, disclaimers, liability, disputes and legal compliance—continue after termination.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without depriving consumers of mandatory protections of their country of residence. The competent courts and enforcement offices of Bursa have jurisdiction, except where mandatory consumer law permits proceedings elsewhere.

Before filing a claim, please contact us so that we can attempt to resolve the dispute in good faith. This does not prevent urgent relief, regulatory complaints, small-claims proceedings or exercise of mandatory rights.

18. General

If a provision is unenforceable, it will be limited or removed only to the minimum necessary and the remainder continues. Failure to enforce is not a waiver. You may not assign your account or these Terms; we may assign them as part of a merger, reorganisation or transfer of the Services with appropriate notice and without reducing mandatory rights. These Terms and incorporated notices are the entire agreement for the consumer Services, excluding expressly applicable campaign terms.

Neither party is responsible for delay caused by events beyond its reasonable control, such as natural disasters, widespread network or infrastructure failure, war, governmental action or labour disruption. This does not excuse an obligation that applicable law does not permit a party to avoid, including delivery of a valid reward already due.

18A. Electronic communications and language

Account notices, verification messages, reward updates, policy notices and other communications may be provided electronically through the Services or the email address associated with your account. Electronic records satisfy written-notice requirements to the extent permitted by law. These Terms are written in English. A translation may be provided for convenience; where legally permitted, the English version governs if translations conflict.

19. Contact

Mega Fortuna Teknoloji ve Yazılım Anonim Şirketi
Odunluk Mah. Akpınar (180) Cad., Green White Plaza, No. 5/25, Bursa, Türkiye
[email protected]